Privacy Policy

Effective Date: November 20, 2025

Last Updated: November 20, 2025

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1. Introduction

This Privacy Policy describes how VG Remote Online Notary ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our remote online notarization services.

2. Information We Collect

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Personal Information:

• Full legal name, address, phone number, and email address

• Government-issued identification documents (driver's license, passport, state ID)

• Date of birth and signature

• Audio and video recordings of notarization sessions

• Documents submitted for notarization, loan signing, or apostille services

• Payment and billing information

• IP address and device information

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Technical Information:

• Browser type and version

• Operating system

• Session recordings and timestamps

• Geolocation data (to verify jurisdiction)

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3. How We Use Your Information

We use your information to:

• Verify your identity and conduct remote notarization sessions

• Create and maintain notarial certificates and records

• Process loan signing and apostille services

• Comply with state and federal notary laws and regulations

• Process payments and prevent fraud

• Communicate with you about appointments and services

• Improve our services and customer experience

• Maintain required records per state retention laws

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4. Legal Basis for Processing

We process your information based on:

• Legal Obligation: Compliance with notary laws requiring identity verification and record retention

• Contract Performance: Providing the notarization services you requested

• Legitimate Interest: Fraud prevention and service improvement

• Consent: Where required by law

 

5. Information Sharing and Disclosure

We may share your information with:

• Government Authorities: When required by law or court order

• Third-Party Service Providers: Payment processors, identity verification services, video conferencing platforms, and cloud storage providers (all bound by confidentiality agreements)

• Title Companies and Lenders: For loan signing services, as necessary to complete transactions

• Apostille Authorities: State offices for apostille processing

We do NOT sell your personal information to third parties.

 

6. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission

• Secure cloud storage with encryption at rest

• Multi-factor authentication for account access

• Regular security audits and updates

• Restricted access to personal information (need-to-know basis)

• Secure video conferencing platforms compliant with notary regulations

 

7. Record Retention

We retain notarization records, including audio/video recordings and documents, for the period required by state law (typically 5-10 years, depending on jurisdiction). After the retention period expires, records are securely destroyed.

 

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of information (subject to legal retention requirements)

• Object to processing

• Withdraw consent

• Receive a copy of your data in portable format

To exercise these rights, contact us at [email address].

 

9. Cookies and Tracking

Our website uses cookies to:

• Maintain session security

• Remember your preferences

• Analyze website traffic and usage

You can control cookies through your browser settings.

 

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

 

12. Contact Information

For privacy questions or concerns, contact us at:

VG Remote Online Notary & Signing Services
services@vgron.com